Turnaround Time (TAT)
Handmade Items:
All handmade items are made to order and have a current turnaround time of 2–4 weeks unless otherwise stated on the product listing.
Ready-to-Ship Items (Swim, Bamboo, Accessories:
Ready-to-ship items are already made and will ship within 1–3 business days, excluding weekends and holidays.
Each product listing will clearly state whether an item is handmade or ready-to-ship.
Shipping
Once your order is complete, it will be shipped via USPS Priority Mail.
Shipping costs are calculated at checkout based on your location and the items in your cart — because every magical bundle is a little different ✨
Please note:
Levi & Lena Co. is not responsible for delays, lost, or stolen packages once your order has been scanned in by USPS.
If your package is delayed or missing, please contact USPS directly to file a claim using your tracking number:
📞 1-800-275-8777
USPS requires claims to be initiated by the recipient, which helps resolve issues as quickly as possible. Once a package has left our hands, it is officially in USPS’s care.
Thank you for shopping small and supporting handmade magic — every order truly means the world to us 💫
Returns & Exchanges
Because all items are made to order, all sales are final.
Orders cannot be canceled, changed, or altered once placed — regardless of fulfillment status. Please double-check your order details, sizing, and shipping address before completing checkout, as Levi & Lena Co. is not responsible for incorrect information provided at purchase.
Issues with Your Order
Please inspect your order within 3 days of delivery.
If there is an issue such as:
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A defect
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Receiving the wrong item
Please contact us within 3 days of delivery at:
📧 LeviandLenaCo@yahoo.com
Include:
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Your order number
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Clear photos of the issue
✨ I take great pride in fulfilling each order with care and accuracy — but I’m human. In the rare event of a mistake, I’m more than happy to make it right.
Eligible items must be:
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Unworn
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Unwashed
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Have original tags attached
If a replacement is available, it will be sent at no additional shipping cost. If a replacement is not available, a refund will be issued once the original item is received and approved.
Handmade Items
Every handmade piece at Levi & Lena Co. is thoughtfully created just for you — designed, sewn, and finished by hand with care, intention, and a little bit of magic ✨
Because each item is made to order, no two pieces are ever exactly the same — and that’s part of what makes handmade so special.
What to Expect from Handmade Items
• All handmade items are made to order
• Current turnaround time is 2–4 weeks, unless otherwise stated on the product listing
• Fabric placement, print alignment, and small details may vary slightly from item to item
• These natural variations are not considered defects, but a reflection of the handmade process
Each product listing will clearly indicate whether an item is handmade or ready-to-ship, so you’ll always know what to expect before purchasing.
Quality & Care
I take great pride in the quality of my work and carefully inspect every piece before it ships. If something arrives with a true defect or error, please refer to our Returns & Exchanges section so I can make it right.
Thank you for supporting slow fashion, small business, and handmade magic — every order truly means the world to me 💫
Ready-to-Ship Items
Ready-to-ship items are already made and waiting to head your way — no production time needed ✨ These pieces are perfect if you’re looking for something a little quicker while still supporting small-batch magic.
What to Expect from Ready-to-Ship Items
• Items are pre-made and in stock
• Orders ship within 1–3 business days, excluding weekends and holidays
• No customization or design changes can be made once purchased
• Quantities are limited and may sell out quickly
Each product listing will clearly state whether an item is ready-to-ship or handmade, so you can shop with confidence and choose what works best for your timeline.
A Note on Quality
Every ready-to-ship item is carefully inspected before shipping to ensure it meets Levi & Lena Co.’s quality standards. If you receive an item with a true defect or error, please refer to our Returns & Exchanges section so I can make it right.
Thank you for shopping small and choosing pieces made with care, intention, and a little bit of pixie dust 💫